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How to charge at VOLT

Charging at VOLT takes three steps and needs no membership. The app and the station open together.

  1. 1

    Create your account in the app

    Download the VOLT app, create your account and link your debit or credit card once, through Wompi. That is the whole sign-up.

    • Your card details stay with Wompi, not with VOLT.
    • No membership or fee: you pay only for what you charge.

  2. 2

    Arrive and plug in

    Park in a VOLT bay, take the connector your car uses (CCS2, CCS1 or GB/T) and push it in all the way, without forcing it.

    • Turn the car off before plugging in.
    • If it does not fit, check that it is the right connector: the type is marked on each bay.

  3. 3

    Start charging from the app

    Scan the code on the charger and confirm. The session starts in seconds and you can get on with your day.

    • The app shows the power, the kWh and the running cost.
    • When you finish, billing is automatic and you have 15 minutes to unplug.

How long it takes

Your car decides the power, not the charger. These are the approximate minutes to go from 20 % to 80 %, by battery size and the maximum power the car accepts.

Power drops after 80 %: that is why for everyday use it is best to stop there and charge to 100 % only before a trip.

Minutes from 20 % to 80 %, by battery size and the power the car accepts
Battery Accepts 50 kWAccepts 100 kWAccepts 150 kW or more
40 kWh 36 min18 min12 min
60 kWh 54 min27 min18 min
80 kWh 72 min36 min24 min

Can your car charge at VOLT?

If it has a CCS2, CCS1 or GB/T DC port, yes. Open the charging flap and compare.

  • CCS2, the most common in Colombia

    Most new cars from European, Korean and Chinese brands have it.

    A round port on top and two large pins below.

  • CCS1, the North American port

    Cars imported from the United States and Mexico.

    A small five-pin port on top and two large pins below.

  • GB/T, the Chinese standard

    JAC, BAIC, Dongfeng and many electric trucks and buses.

    A large round port with nine pins.

Not supported at VOLT for now

  • Type 2. AC only: the port used for slow charging at home.
  • CHAdeMO. The Japanese standard from earlier generations (Nissan Leaf).

Not sure? Send us a photo of the charging port and we will tell you.

Send a photo on WhatsApp

How you are billed

You pay for the energy that goes into your car, not the time plugged in: $1,300 COP per kWh. No sign-up fee, no monthly fee and no session fee.

You link your debit or credit card once in the VOLT app, through Wompi. When each charge ends you are billed automatically and the receipt stays in the app.

See pricing with examples

Frequently asked questions

The ones we get asked most. The rest, and the myths, are on the FAQ page.

See all questions
Do I need an account to charge?
Yes. In the VOLT app you create your account and link your debit or credit card once, through Wompi. That lets you start any charge on the network, with no memberships or sign-up fees.
Can my car charge at VOLT?
Yes, if it has a CCS2, CCS1 or GB/T DC port: those are the network’s connectors. Most new cars in Colombia use CCS2; cars built for the North American market use CCS1, and some Chinese models (JAC, BAIC, Dongfeng) use GB/T. Open the charging flap and compare it with the three ports. If your car only has a Type 2 port, which is AC, it cannot use a fast charger.
How long does charging take?
It depends on your car’s battery and the power it accepts. On a 180 kW charger, a car that accepts that power goes from 20 % to 80 % in about 20 to 30 minutes; one that accepts 50 kW takes close to an hour for the same. The app shows progress in real time.
What do I do if the charger fails?
Message us on WhatsApp at +57 320 677 5686 with the charger number, which is on the front of the unit. Support is part of the service.
How am I billed?
You pay for the energy that goes into your car, at $1,300 COP per kWh. No sign-up fee, no monthly fee and no session fee.