Frequently asked questions

It is under construction and opens soon. Leave us your email at Notify me when it opens and we will write to you on opening day, with the link to the app.

Yes. In the VOLT app you create your account and link your debit or credit card once, through Wompi. That lets you start any charge on the network, with no memberships or sign-up fees.

Yes, if it has a CCS2, CCS1 or GB/T DC port: those are the network’s connectors. Most new cars in Colombia use CCS2; cars built for the North American market use CCS1, and some Chinese models (JAC, BAIC, Dongfeng) use GB/T. Open the charging flap and compare it with the three ports. If your car only has a Type 2 port, which is AC, it cannot use a fast charger.

Only if they have a DC port (CCS). Most plug-in hybrids charge only on AC, through a Type 2 port, and cannot use a fast charger. If the port has two large pins at the bottom, it is CCS and it will charge.

In the VOLT app you will see the status of each bay before you leave. The station has 6 bays and each charger serves two cars at a time, so turnover is high.

At Basement level 1, Cl. 18 #35-69, El Poblado, Medellín. The Palms Avenue station page has step-by-step directions and buttons to open the route in Google Maps or Waze.

Once it opens, any time: it will run 24 hours a day, every day.

At Palms Avenue, parking belongs to the mall and is paid: the first 30 minutes are free, and purchases at Carulla get you 2 hours free. That fee belongs to the parking facility; VOLT bills separately and only for the energy charged.

No. Bays are first come, first served. In the app you can see whether one is free before you leave, and turnover is high: most charges take less than half an hour.

It depends on your car’s battery and the power it accepts. On a 180 kW charger, a car that accepts that power goes from 20 % to 80 % in about 20 to 30 minutes; one that accepts 50 kW takes close to an hour for the same. The app shows progress in real time.

The car decides the power, not the charger. Every model has a maximum (many accept between 50 and 150 kW) and it also lowers the power when the battery passes 80 %, when it is very cold or very hot, and during the first minutes if it arrives almost empty. It is normal to see the power go up and down during a session.

Yes. The cable locks into the car while charging and the app lets you know when the session ends. Keep in mind the 15-minute grace period to unplug.

When the charge ends you have 15 minutes of grace to move the car. After that, $1,500 COP per minute is billed while the bay stays occupied, because another driver may be waiting.

Yes, from the app and at any time. You are billed only for the energy delivered up to that moment, and the cable unlocks so you can remove it.

For everyday use, up to 80 %: beyond that the car lowers the power to protect the battery and the last few points take much longer. Charge to 100 % only before a long trip.

Yes. Each charger has two connectors and serves two cars at a time. The power each one receives depends on what its car accepts.

The charger stops the session safely and you are billed only for what was delivered up to that moment. When power returns, you can start a new session from the app.

Message us on WhatsApp at +57 320 677 5686 with the charger number, which is on the front of the unit. Support is part of the service.

You pay for the energy that goes into your car, at $1,300 COP per kWh. No sign-up fee, no monthly fee and no session fee.

It depends on the kWh your car takes in. 20 kWh (a short top-up while you run an errand) costs $26,000 COP and gives you about 135 km; 40 kWh (half the battery of a mid-size car) costs $52,000 COP and gives you about 265 km; 60 kWh (a long charge, from nearly empty to full) costs $78,000 COP and gives you about 400 km. There is a calculator on the pricing page.

You link your debit or credit card once in the VOLT app, through Wompi. When each charge ends you are billed automatically and the receipt stays in the app.

Yes. Your card details are stored by Wompi, the payment gateway of Bancolombia, not by VOLT: we only receive a token to bill you when each charge ends.

No. There is no sign-up fee, no monthly fee and no fee to start a session: you pay only for the energy charged.

When the charge ends you have 15 minutes to unplug; after that, $1,500 COP per minute is billed while the bay stays occupied. It is not a fine: it is what it costs to keep a bay occupied without delivering energy while another driver waits.

Today it is a fixed price per kWh. We are preparing demand-based pricing: at off-peak hours a kWh may cost less. When it applies, you will see the current price in the app before you start.

The receipt for each charge stays in the app. If you need an invoice in a company’s name, write to contacto@supercargadores.co with the subject “Billing”.

Room for two or more bays, enough electrical capacity (or the option to expand it) and access for drivers, ideally 24 hours a day. We do the technical visit at no cost and tell you what is needed.

Two. In the first, you invest and VOLT installs and operates. In the second, for strategic sites, VOLT covers the investment, installation and operation, and you receive an agreed share. Details are on the partners page.

It depends on the site, mainly on the available electrical capacity and the permits, but a typical installation takes about three months from the technical visit.

VOLT. Operation, driver support and maintenance are part of the service in both models.

Yes. Fleets can charge on the network with the same app and, if the volume justifies it, we evaluate a station at your base of operations.